Railrest’s aim is to provide a fresh approach to On Board Services.
To develop services, which will match the requirements of our client and that will meet and exceed our passenger’s expectations.
Our vision is to achieve Excellence in Customer Care and be the leading On Board Services Company, be the preferred employer, by delivering our passengers Quality services, at a competitive price for our client.
Railrest has developed a company culture of customer care in which the company recognises that it can only achieve the company goals by achieving Excellence in Customer Care.
Our aim is to meet and exceed our passengers’ expectations, to be good to our passengers.
But, not only do we want to be good to the passengers, this means that we take care of them, give them great service, etc. We want to be good for the passengers; we want to make them feel at home on the move.
In our high-tech and high-speed environment, the human factor has become increasingly important in delivering a personalised service. This is where the real added value for our passengers lies.
This approach is reflected in the way we are organised, in the way that we train our staff, in the way that we operate, in the way we interact with our passengers and in the way that we listen to our customer.